Shipping Policy

We're a small, passionate team at Redkard doing our best to get your order to you as quickly as possible. While we pack and dispatch every order with care, please note that once your order leaves our warehouse, delivery timelines are managed by our third-party courier partners. We appreciate your patience and understanding.

Order Processing Time

All orders are processed within 1–2 business days of payment confirmation (excluding Sundays and public holidays). You will receive a confirmation email with your tracking details once your order has been dispatched.

Estimated Delivery Time

Delivery typically takes 5–8 business days from the date of dispatch, depending on your location:

  • Metro cities: 3–5 business days
  • Tier 2 & Tier 3 cities: 5–8 business days
  • Remote or rural areas: 7–12 business days

These are estimated timelines provided by our courier partners and are not guaranteed. Delays may occur due to high order volumes, weather conditions, local disruptions, or logistical issues beyond our control.

Courier Partner Delays

We work with reputed courier partners to ensure reliable delivery. However, Redkard is not responsible for delays caused by courier partners once the order has been dispatched. In the event of a delay:

  • You can track your order using the tracking link shared via email or SMS.
  • If your order hasn't moved for 5+ business days after dispatch, please contact us at support@redkard.in and we'll raise a complaint with the courier on your behalf.
  • If the order is confirmed lost by the courier, we will offer a full replacement or refund — no questions asked.

Shipping Charges

Shipping charges (if applicable) are calculated at checkout based on your location and order value. Shipping fees are non-refundable unless the order is lost or we've made an error.

Order Tracking

Once dispatched, you'll receive a tracking ID and courier partner details via email or SMS. You can use this to monitor your delivery in real time. If you haven't received tracking details within 4 business days of placing your order, please reach out to us.

Failed Delivery Attempts

Our courier partners typically make 2–3 delivery attempts. If delivery fails due to an incorrect address, unavailability, or refusal to accept, the order may be returned to us as an RTO (Return to Origin). In such cases:

  • Re-shipping charges will apply for resending the order.
  • For prepaid orders returned as RTO, a deduction of ₹100 will be made from the refund to cover reverse logistics.

Incorrect Address

Please double-check your shipping address before placing your order. We are unable to modify the delivery address once the order has been dispatched. Redkard is not liable for non-delivery due to an incorrect or incomplete address provided at checkout.

Damaged in Transit

If your order arrives damaged, please email us within 48 hours of delivery at support@redkard.in with an unboxing/opening video as proof. We'll arrange a replacement or full refund promptly.

Contact Us

For any shipping-related queries, reach out to us at support@redkard.in. We typically respond within 24-48 hrs  business day.

We know waiting for your order can be exciting (and sometimes frustrating). We're always working to improve our delivery experience. Thank you for your trust in Redkard. 🙏