We understand that plans change. Our cancellation policy is designed to be straightforward and fair — both for you and for our small team working hard behind the scenes.

Before Dispatch — Full Cancellation You can cancel your order any time before it has been dispatched from our warehouse. Simply reach out at support@redkard.in with your order number and we'll cancel it promptly. A full refund will be credited within 7–10 business days.

After Dispatch — No Cancellation Once dispatched, cancellations aren't possible. You may refuse delivery or initiate a return after receiving the order, per our Return & Refund Policy. Reverse shipment fees may apply.

Prepaid Orders — Refund to original payment method within 7–10 business days.

COD Orders — No refund needed for pre-dispatch cancellations. RTO returns attract a ₹100 deduction.

Damaged/Wrong Items — Don't cancel; email us within 48 hours with an unboxing video for an exchange or full refund.

Our Right to Cancel — In rare cases (stock issues, payment failures), we may cancel your order and issue a full refund with no deductions.

How to Cancel — Email support@redkard.in with your Order ID and registered contact. We'll confirm within 1 business day.